Frequently Asked Questions
We are an Australian based company operating with several fulfilment centres around the world. We have warehouses in some European countries, the United States, the United Kingdom, Australia, China, and Canada.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
My Bebe Cadum orders have an average processing time of 2-5 business days so please be noted when purchasing, especially gift orders.
The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 5-20 business days. For further information, please visit this page.
As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.
We're sorry you received a parcel with damaged items! Here’s what you need to do:
Contact us (hello@mybebecadum.com) within 48hours of reception, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition.
We will then offer you a replacement.
Absolutely! All of our mugs are designed to be dishwasher and microwave safe.
